Frequently Asked Questions

How much does ISO certification cost with ISOOnline?
ISOOnline charges a single fixed fee — no consultant charges, no per-user fees, and no recurring surveillance costs. What you see is what you pay SAR 3,495 each certificate, valid for 3 years.
No. Annual surveillance is included at no extra cost. Your investment covers the full 3-year certification cycle.
Before expiry, we’ll contact you with a discounted renewal offer. Your existing documentation is retained — no need to start from scratch.
Yes. Contact us for an invoice with bank transfer details. Online payments are processed via Stripe, SSL protected and DCC certified.
We support ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental), and ISO 45001:2018 (Health & Safety). Certify for one standard or combine into an Integrated Management System.
Most certifications complete within 14 days. A FastTrack option is available if you need it sooner. Timelines depend on how quickly you complete the guided documentation steps.
Yes. The process is the same as a first-time application — our platform guides you through every step.
Your certificate is delivered by email as a print-ready digital file, along with approved ISO logos for use in marketing, proposals, and on your website. All certificates are issued by an accredited Certification Body.
Your certificate can be verified instantly at irqao.com using your unique certificate number. Clients, partners, and tender reviewers can confirm its status independently in minutes.
Since Covid-19, remote auditing has become standard industry practice and is fully legitimate under ISO/IEC 17021. Certification Bodies now routinely conduct audits via video conferencing and digital document submission, no site visit required. ISOOnline was built around this approach, delivering full certification support entirely online, with no travel costs, workplace disruption or consultant fees and ongoing support for the duration of your certification.
ISOOnline is a documentation platform, not a certification or accreditation body, so IAF membership does not apply. Note that IAF ceased operations on 1 January 2026. What matters is the accreditation behind your Certification Body — ISOOnline works exclusively with ASCB-accredited Certification Bodies (ISO/IEC 17021), with all certificates verified on the IRQAO.
Yes. Every certificate comes from an independently accredited Certification Body assessed against ISO/IEC 17021. Your certificate carries the accreditation body mark, making it valid for government tenders, supplier approvals, and international contracts.
No. ISOOnline provides the documentation platform. The audit is conducted by an independent third-party auditors, and your certificate is issued by a separate accredited Certification Body, exactly as legitimate ISO certification is designed to work.
ISOOnline works with a panel of ASCB-accredited Certification Bodies. Using a panel, rather than a single body removes conflicts of interest and ensures impartiality. All certificates are listed on the IRQAO register. Contact us before ordering if you have specific regional or client requirements.
Because your certificate is issued by an accredited Certification Body, you have access to a formal, regulated complaints and appeals process. Under ISO/IEC 17021, accredited bodies are required to maintain impartial, documented complaint procedures.
Yes. Government agencies and large corporates require ISO certification from an accredited body, ours qualifies. Many clients have used their ISOOnline certificate to access tenders they were previously excluded from.
Neither. ISOOnline is a cloud-based documentation platform. All documentation is stored on our secure MyISOOnline system, enabling remote third-party audits, eliminating consultant and on-site auditor costs.
ISOOnline is designed for SMEs in low to medium risk environments, though larger organisations also benefit. If you operate in a high-risk environment, we recommend consulting a local specialist before purchasing.
The vast majority of clients certify entirely remotely. In rare cases where a remote audit is insufficient, we arrange a complimentary on-site visit at no extra cost.
Your account comes pre-loaded with all templates, policies, procedures, and records required for your chosen standard — stored securely in one place.
Not at all. ISOOnline was built for non-technical users. Our portal includes explainer videos, step-by-step user guides, downloadable resources and a dedicated help desk, all designed to support your team and remain compliant.
Yes. All data is stored on encrypted, secure cloud servers and never shared with third parties. Account access is restricted to authorised users only.
Yes. ISOOnline is accessible from any device with an internet connection, ideal for remote teams, multiple locations, or regions where traditional ISO consultants are unavailable.